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Ordering Details

Sizes:
It is essential for a fashion hat to fit properly and comfortably.  If it is too tight, it will give you a headache.  If you didn’t know that there are a lot of sensitive nerves in the tips of your ears, you’ll soon find out if you wear a hat that is too big. 

Women’s hat sizes are based on circumference of the widest part of your head which is 1” above the eyebrows, above the ears, and over the top of the occipital bone (the bump in the back of your head).  I usually measure women’s heads a little loosely, adding another 1/8” or so, by slipping the tip of a finger under the tape.  A slightly loose hat can always be adjusted with a little foam hat-sizing.  

Most of my brimmed and cloche hats can be ordered in sizes 21” to 24” and in ¼ intervals.  Toques can be made in any size.  Cocktail hats and fascinators are one size fits all. 

Unless specified as one-of-a-kind, my current styles may be ordered in different sizes pending availability of colors and materials.  All of my hats are handmade by me from natural fabrics and materials and, thus, subsequent samples may vary slightly from the on-line photo.  

Payment Schedule:
Please do not send any money until your order has been confirmed and shipping costs have been calculated.  

If materials need to be ordered, a 50% deposit will be required, 25% of which will be non-refundable. 

Once availability is confirmed, you will be invoiced for the total including shipping/postage.  Payment in full is expected prior to shipment.

When a style is in stock and payment is completed, you hat will be shipped ASAP.  Otherwise, please allow 4 – 6 weeks for ordering materials, construction, and shipping. 

Since custom millinery products are for personal wear,
there are no returns/refunds on any of my hats.

Sales tax:
8.125% sales tax will be added to the total of all orders originating from or shipping within the State of Texas.

How to Place Your Order:
Send an email to info@ritacrosby.com with the following information:

  • The name of the hat(s) you wish to purchase
  • Your headsize (not necessary for cocktail hats or fascinators) 
  • Your full name
  • Your mailing address
You will receive an email detailing your order total including shipping cost and applicable sales tax.

Payment Options:

Upon acceptance of your order confirmation, you may choose to pay with one of the following options:

Credit Cards
Please call me at 210-476-0860  with your credit card information (do not send your credit card information via email).  I accept the following credit cards types:

  • Visa
  • MasterCard
  • American Express
  • Discover
PayPal
  • If you have a PayPal account, you may send payment to my PayPal account at daisychap3@yahoo.com.
Money Order, Cashier's Check or Personal Check
  • Make payable to Rita Crosby.
  • Mail your payment and a copy of the invoice to:
    • Rita Crosby
    • 134 Callaghan Ave.
    • San Antonio, TX 78210
If you have any additional questions, please send them to info@ritacrosby.com.

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